Refund policy

Refund & Return Policy

At Rust & Oak, we want you to be happy with your order. If there is an issue with your purchase, please contact us and we will do our best to make it right.

Returns

We accept returns on eligible, unworn, unused, and unwashed items within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn, unused, and unwashed
Be in its original condition
Include any original tags or packaging
Be returned within 30 days of delivery

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom & Personalized Items

Because custom products are made specifically for you, all custom, personalized, team, school, business, bulk, or made-to-order items are final sale and cannot be returned or exchanged.

Please carefully review all names, logos, colors, sizes, quantities, and design approvals before placing or approving a custom order.

If Rust & Oak makes an error on a custom order, please contact us and we will work with you to correct the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item

Once the issue is reviewed and approved, we may provide a replacement, store credit, or refund.

Exchanges

If you need a different size or color, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

Custom and personalized products are not eligible for exchanges unless Rust & Oak made an error.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Rust & Oak.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Final Sale Items

The following items are final sale unless damaged, defective, or incorrect:

Custom or personalized products
Team or school apparel
Business or organization orders
Bulk orders
Limited-release items marked Final Sale
Gift cards
Clearance items marked Final Sale

Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production or fulfillment has started.

Custom orders cannot be cancelled once production has begun.