Terms of service

Terms of Service

These Terms of Service govern your use of the Rust & Oak website and any purchases made through our store. By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service.

Throughout these Terms, “Rust & Oak,” “we,” “us,” and “our” refer to Rust & Oak.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.

You may not use our products, website, or services for any illegal or unauthorized purpose.

You may not attempt to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, or services.

2. Products and Services

Rust & Oak offers apparel, hats, outdoor products, sportswear, custom merchandise, and related products.

We make reasonable efforts to display product colors, designs, materials, and images accurately. However, colors and appearance may vary slightly depending on your screen, manufacturing process, material, embroidery, printing method, or product batch.

We reserve the right to:

Change or discontinue products at any time
Limit quantities
Change pricing without notice
Refuse or cancel orders when necessary
Restrict sales by person, region, or jurisdiction

Product availability is not guaranteed.

3. Pricing

All prices are listed in the currency displayed on the website.

Prices may change without notice.

Applicable taxes, shipping charges, customs fees, duties, or other charges may be added at checkout depending on your location.

Promotional pricing, discounts, and coupon codes may be subject to separate terms and expiration dates.

4. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraud
Payment issues
Incorrect customer information
Production limitations
Unauthorized resale activity

If we cancel an order after payment has been processed, we will issue an appropriate refund.

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

5. Custom Orders

Rust & Oak offers custom products for individuals, teams, schools, businesses, organizations, events, and other customers.

Custom orders may include personalized names, logos, artwork, colors, designs, embroidery, printing, quantities, and other specifications.

Customers are responsible for reviewing all custom order details before approving production.

Once a custom order has been approved and production has begun, changes or cancellations may not be possible.

Custom and personalized products are generally final sale unless Rust & Oak made an error or the product arrives damaged or defective.

6. Customer-Submitted Artwork and Logos

When you submit artwork, logos, trademarks, names, images, or other materials to Rust & Oak for a custom order, you confirm that you own the rights to those materials or have permission to use them.

You agree not to submit materials that infringe another party’s copyright, trademark, publicity, privacy, or intellectual property rights.

Rust & Oak reserves the right to refuse any design or custom request.

The customer is responsible for obtaining any required school, team, business, organization, league, or brand approval before requesting production.

7. Design Proofs and Approval

For certain custom orders, Rust & Oak may provide digital proofs, mockups, or design previews.

Digital mockups are intended as visual representations only. The finished product may vary slightly because of:

Fabric texture
Thread
Embroidery
Printing
Product dimensions
Screen colors
Manufacturing tolerances

Once a customer approves a design, the customer accepts responsibility for spelling, colors, logo placement, sizing, quantities, and other approved details.

8. Shipping and Delivery

Estimated shipping and delivery dates are not guaranteed unless specifically stated otherwise.

Rust & Oak is not responsible for delays caused by:

Shipping carriers
Weather
Customs
Incorrect shipping information
Supplier delays
Manufacturer delays
Events outside our reasonable control

Customers are responsible for entering the correct shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Custom, personalized, team, school, business, bulk, and made-to-order products may not be eligible for return or exchange.

Please review our Refund Policy before placing an order.

10. Intellectual Property

All Rust & Oak branding, logos, graphics, designs, photographs, website content, product designs, text, and other original materials are owned by Rust & Oak or used with permission.

You may not reproduce, distribute, copy, modify, sell, publish, or commercially use Rust & Oak intellectual property without written permission.

Purchasing a Rust & Oak product does not transfer ownership of any Rust & Oak trademarks, artwork, or intellectual property.

11. Third-Party Services

Our store may use third-party providers including:

Shopify
Payment processors
Shipping providers
Print-on-demand providers
Manufacturers
Fulfillment partners
Analytics services
Advertising platforms

Your use of certain services may also be subject to the terms and privacy policies of those providers.

Rust & Oak is not responsible for third-party websites, services, or content that we do not control.

12. Payment

Payment must be successfully processed before an order can be completed unless another arrangement has been approved in writing.

We do not directly store complete payment card information when payments are processed through third-party payment providers.

You agree to provide current, complete, and accurate payment information.

13. Promotions and Discount Codes

Promotions and discount codes:

May have expiration dates
May be limited to certain products
May not be combined with other promotions
May have quantity restrictions
May be changed or discontinued at any time

Rust & Oak reserves the right to cancel orders involving unauthorized, fraudulent, or improperly used discount codes.

14. User Conduct

You may not use our website to:

Commit unlawful activity
Transmit malicious software
Attempt unauthorized access
Harass or threaten others
Infringe intellectual property rights
Submit fraudulent information
Interfere with website operation
Scrape or reproduce website content for unauthorized commercial purposes

We may restrict access to our website or services if these terms are violated.

15. Accuracy of Information

We make reasonable efforts to provide accurate product descriptions, prices, images, availability, and other information.

However, errors may occur.

Rust & Oak reserves the right to correct errors, update information, or cancel affected orders when necessary.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Rust & Oak will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

17. Disclaimer of Warranties

Unless otherwise required by law, our website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available
The website will be completely error-free
All products will always be available
Delivery estimates will always be met
Every product image will exactly match the finished product

Any warranties required by applicable law remain unaffected.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Rust & Oak harmless from claims, losses, liabilities, or expenses resulting from:

Your misuse of our website or services
Your violation of these Terms
Your submission of unauthorized logos, artwork, trademarks, or other materials
Your violation of another person’s rights

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when posted on our website unless otherwise stated.

Your continued use of the website after updated Terms are posted constitutes acceptance of those changes.

21. Governing Law

These Terms will be governed by the laws applicable to Rust & Oak’s place of business, subject to any consumer protection laws that may apply based on the customer’s location.