Shipping Policy

Thank you for shopping with Rust & Oak. We work hard to get your order produced, packed, and delivered as quickly as possible.

Because Rust & Oak offers a mix of ready-to-ship, made-to-order, custom, and specialty products, processing and shipping times may vary by item.

Order Processing

Most orders require processing before they are shipped.

Typical processing times are:

• Standard products: 2–7 business days

• Made-to-order products: 3–10 business days

• Custom or personalized products: Processing times vary depending on the product, design, quantity, and production requirements

• Bulk, team, school, or business orders: Estimated production timelines will be provided when applicable

Processing time is separate from shipping time.

During product launches, holidays, sales, or periods of high order volume, processing may take longer.

Shipping Times

Once your order has shipped, estimated delivery times will depend on the shipping method, destination, and carrier selected.

Typical U.S. delivery after shipment is approximately:

• Standard Shipping: Up to 10 business days

• Expedited Shipping: Varies based on the option shown at checkout

These are estimates and are not guaranteed delivery dates.

Multiple Shipments

Rust & Oak works with different manufacturers, embroidery partners, printers, and fulfillment providers.

Because of this, products within the same order may occasionally be produced or shipped from different locations.

Your order may arrive in multiple packages at different times.

If this happens, you will not be charged additional shipping beyond what was shown at checkout unless otherwise agreed upon for a custom order.

Custom Orders

Custom, personalized, team, school, business, and bulk orders may require additional production time.

Production timelines depend on factors including:

• Order quantity

• Product availability

• Design complexity

• Embroidery or printing requirements

• Customer approval of artwork or proofs

• Manufacturer availability

If a custom order has a specific event date or deadline, please communicate that with Rust & Oak before approving the order.

While we will make reasonable efforts to meet requested deadlines, delivery dates cannot be guaranteed unless specifically agreed upon in writing.

Tracking Information

When tracking is available, customers will receive shipping confirmation and tracking information once their order has been shipped.

Please allow time for the carrier's system to update after receiving your tracking number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around your property and delivery location

• Check with household members or neighbors

• Allow up to 1–2 business days in case the carrier marked the package delivered early

• Contact the shipping carrier using your tracking number

If you still cannot locate your package, contact Rust & Oak and we will help determine the next steps when possible.

Rust & Oak is not responsible for packages stolen after confirmed delivery.

Damaged Packages or Products

If your item arrives damaged or defective, please contact us as soon as possible.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review the issue and work with you on an appropriate solution.

Shipping Delays

Shipping carriers may occasionally experience delays outside of our control.

Delays may occur because of:

• Severe weather

• Holidays

• Carrier disruptions

• Customs processing

• High shipping volume

• Manufacturer or supplier delays

• Natural disasters or other events outside our control

Rust & Oak is not responsible for carrier delays after an order has been shipped, but we will assist customers when reasonably possible.

International Shipping

International shipping may be available for select products and destinations.

International customers may be responsible for:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other fees imposed by the destination country

These charges are generally not included in the product or shipping price unless stated at checkout.

International delivery times may also be affected by customs processing.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

We cannot guarantee changes or cancellations once an order has entered production or fulfillment.

Custom or personalized orders generally cannot be cancelled once production has started.

Returns

Shipping-related returns are subject to our Refund & Return Policy.

Original shipping charges are generally non-refundable unless Rust & Oak made an error with your order.

Contact Us

If you have questions about shipping or need assistance with an order, contact:

Rust & Oak
Email: rustandoak2@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.